Quality Assurance & Reliability Manager

Job Summary: 

The Quality Assurance Manager oversees the quality department and ensures that testing methods are accurate and quality is not sacrificed. The QA Manager will also hold customer meetings and discuss plant and quality operations.  

Job Duties: 

• Lead, train and develop all Quality Department personnel (15+). 
• Implement and upholds a controlled and defined quality process within the plant. 
• Communicate product quality standards, quality systems and programs plant-wide. 
• Ensure all compliance, certification, and approval concerning agency regulations and industry standards (such as ISO/QS/TS, HACCP). 
• Create, maintain and communicate quality standards, policies, procedures, quality system, quality manual; as well as strategic plans and budgets relating to the area of quality. 
• Audit and work with suppliers to ensure their quality systems are proficient. 
• Promote safety as paramount in importance in the operation. 
• Train all new team members at Exal (GMPs, HACCP, food safety). 
• Conducts follow-up inspections when food safety reports arise.  
• Collects, investigates and resolves customer complaints. 
• Provide the Youngstown campus with regular training in GMPs, HACCP, GFSI as needed. 
• Controls and releases all hold products. 
• Suggests improvements or enhancements of all processes. 
• Maintains effective communication regarding quality of products by informing management in a timely manner. 
• Provides leadership for effective and quick problem resolutions. 
• Informs direct reports constantly of all changes that impact their daily jobs. 
• Authority to make decisions and draw conclusions regarding the release or destruction of held production pieces. 
• Authority to stop work processes due to non-conformance of containers and/or unsafe working conditions. 

Qualifications and Experience Requirements: 

• BS/BA degree required 
• 5-years’ experience in a manufacturing leadership role in Quality (Quality Engineer, Quality Supervisor, Quality Manager, or similar). 
• GMP/HACCP  
• Experience in a tooling-intensive heavy manufacturing process such as Casting, Stamping, or plastics manufacturing (Injection Molding, Blow Molding, Thermoforming, Extrusion, etc.).  
• Strong continuous improvement experience. 
• Experienced in interfacing with the customer as well as problem solving with the customer. 
• Some travel required. 

Work Environment: 

This role performs job duties in a manufacturing environment as well as in an office setting.