Quality Assurance & Reliability Manager

Job ID:  38615

Youngstown, OH, US

Education Level:  Bachelor's Degree
Location Type:  On-site
Talent Area:  Quality

Trivium Packaging is a global sustainability leader in metal packaging with more than 60 locations worldwide, nearly 8,000 employees, and an annual revenue of approximately €3.0 billion. Trivium serves a diverse range of customers in a variety of end markets such as food, seafood, pet food, nutrition, beauty and personal care, household care, and premium beverages.

Trivium wants to shape the industry and has embarked on an ambitious transformation journey. In the near term, focus is on building & upskilling the team, deciding where to play & how to win, and increasing financial performance by executing the Trivium Business System (commercial, operational, and supply chain excellence). Sustainability is embedded in our materials and in our actions. Trivium has ambitious sustainability targets and focuses exclusively on products that are infinitely recyclable. Our company sustainability journey has been awarded with a Platinum medal by EcoVadis, the world’s leading rating agent who allocated this award only to the top 1% of the >75000 companies reviewed. Sustainability is embedded in each and every function at Trivium, it‘s in our DNA. The global head office is at Amsterdam Airport; however, many people work in virtual teams from different countries. Our culture is results-driven, entrepreneurial, informal, and highly multicultural. Our people have a high degree of responsibility. 

Job Summary: 

The Quality Assurance Manager oversees the quality department and ensures that testing methods are accurate and quality is not sacrificed. The QA Manager will also hold customer meetings and discuss plant and quality operations.  


Job Duties: 

  • Lead, train and develop all Quality Department personnel (15+). 

  • Implement and upholds a controlled and defined quality process within the plant. 

  • Communicate product quality standards, quality systems and programs plant-wide. 

  • Ensure all compliance, certification, and approval concerning agency regulations and industry standards (such as ISO/QS/TS, HACCP). 

  • Create, maintain and communicate quality standards, policies, procedures, quality system, quality manual; as well as strategic plans and budgets relating to the area of quality. 

  • Audit and work with suppliers to ensure their quality systems are proficient. 

  • Promote safety as paramount in importance in the operation. 

  • Train all new team members at Exal (GMPs, HACCP, food safety). 

  • Conducts follow-up inspections when food safety reports arise.  

  • Collects, investigates and resolves customer complaints. 

  • Provide the Youngstown campus with regular training in GMPs, HACCP, GFSI as needed. 

  • Controls and releases all hold products. 

  • Suggests improvements or enhancements of all processes. 

  • Maintains effective communication regarding quality of products by informing management in a timely manner. 

  • Provides leadership for effective and quick problem resolutions. 

  • Informs direct reports constantly of all changes that impact their daily jobs. 

  • Authority to make decisions and draw conclusions regarding the release or destruction of held production pieces. 

  • Authority to stop work processes due to non-conformance of containers and/or unsafe working conditions. 


Qualifications and Experience Requirements: 

  • BS/BA degree required 

  • 5-years’ experience in a manufacturing leadership role in Quality (Quality Engineer, Quality Supervisor, Quality Manager, or similar). 


  • Experience in a tooling-intensive heavy manufacturing process such as Casting, Stamping, or plastics manufacturing (Injection Molding, Blow Molding, Thermoforming, Extrusion, etc.).  

  • Strong continuous improvement experience. 

  • Experienced in interfacing with the customer as well as problem solving with the customer. 

  • Some travel required. 


Work Environment: 

This role performs job duties in a manufacturing environment as well as in an office setting.  


To reach our goals, we know we need colleagues at all levels who are truly diverse in every way. That’s why we are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. Our customers come from a wide range of backgrounds, and so do our people and It’s business critical for us to ensure all our people have what they need to perform at their best and can be their true selves at work. #LI-AG #LI-onsite

Nearest Major Market: Cleveland
Nearest Secondary Market: Youngstown