Customer Service Representative

Job ID: 39555

Location:

Szenna, Somogy, HU

Education Level: Bachelor's Degree

Location Type: On-site

Talent Area: Sales

Trivium Packaging is a global sustainability leader in metal packaging with more than 60 locations worldwide, nearly 8,000 employees, and an annual revenue of approximately €3.0 billion. Trivium serves a diverse range of customers in a variety of end markets such as food, seafood, pet food, nutrition, beauty and personal care, household care, and premium beverages.

Trivium wants to shape the industry and has embarked on an ambitious transformation journey. In the near term, focus is on building & upskilling the team, deciding where to play & how to win, and increasing financial performance by executing the Trivium Business System (commercial, operational, and supply chain excellence). Sustainability is embedded in our materials and in our actions. Trivium has ambitious sustainability targets and focuses exclusively on products that are infinitely recyclable. Our company sustainability journey has been awarded with a Platinum medal by EcoVadis, the world’s leading rating agent who allocated this award only to the top 1% of the >75000 companies reviewed. Sustainability is embedded in each and every function at Trivium, it‘s in our DNA. The global head office is at Amsterdam Airport; however, many people work in virtual teams from different countries. Our culture is results-driven, entrepreneurial, informal, and highly multicultural. Our people have a high degree of responsibility.

We are looking for a proactive and customer-oriented Customer Service Representative to join our team in Szenna. In this role, you will coordinate customer-related processes in the aerosol can manufacturing business, focusing on seamless order and delivery management, customer communication, and high-level service support. You will work closely with Sales, Supply Chain, Quality, Logistics, and other key internal teams to ensure excellent customer satisfaction.

Key Priorities

Customer relationship management
Management of customer accounts
Product and technical support
Order management
Regulatory and documentation management responsibilities
Forecasting and product support–related activities
Handling customer complains and production returns

Education & Experience

At least secondary school education (economic or commercial studies preferred).
1–2 years of experience in customer service or sales support.
Strong knowledge of SAP or equivalent ERP system.
Confident user of MS Office and CRM tools.
Excellent English skills (C1 level).
French is advantage.
Hungarian language is mandatory.

Key Competencies

Strong communication and relationship‑building skills.
High accuracy, attention to detail, and reliability.
Problem‑solving ability and analytical mindset.
Proactive, service‑oriented attitude.
Team player with good organizational skills.
Ability to handle stress and multitask effectively.
Flexibility and willingness to learn and develop continuously.

What We Offer

A stable, long-term position in an international manufacturing company
Opportunity to work with global customers and cross-functional teams
Professional development and training opportunities
Supportive and collaborative work environment

BRINGING YOUR TRUE SELF TO WORK

To reach our goals, we know we need colleagues at all levels who are truly diverse in every way. That’s why we are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. Our customers come from a wide range of backgrounds, and so do our people and It’s business critical for us to ensure all our people have what they need to perform at their best and can be their true selves at work.