Global IT Cloud COE Manager

Trivium Packaging is a global sustainability leader in metal packaging with more than 60 locations worldwide, nearly 8,000 employees, and an annual revenue of approximately €3.0 billion. Trivium serves a diverse range of customers in a variety of end markets such as food, seafood, pet food, nutrition, beauty and personal care, household care, and premium beverages.

Trivium wants to shape the industry and has embarked on an ambitious transformation journey. In the near term, focus is on building & upskilling the team, deciding where to play & how to win, and increasing financial performance by executing the Trivium Business System (commercial, operational, and supply chain excellence). Sustainability is embedded in our materials and in our actions. Trivium has ambitious sustainability targets and focuses exclusively on products that are infinitely recyclable. Our company sustainability journey has been awarded with a Platinum medal by EcoVadis, the world’s leading rating agent who allocated this award only to the top 1% of the >75000 companies reviewed. Sustainability is embedded in each and every function at Trivium, it‘s in our DNA. The global head office is at Amsterdam Airport; however, many people work in virtual teams from different countries. Our culture is results-driven, entrepreneurial, informal, and highly multicultural. Our people have a high degree of responsibility. 

Role description
The manager cloud coe is responsible for setting up, governing and managing the trivium cloud infrastructure. This includes the technical infrastructure (predominantly ms based) both in cloud as well as on the hyperconverged on premise azure stack.

The global operations, governance and security are carried out under the supervision of the manager through a mix of internal and external sourcing partners.
The manager is responsible for the full design, build and run phase across the entire lifecycle of the solution.Following the trivium cloud first policy, the manager also keeps the oversight of the overall performance from a user perspective and drives continuous improvement in terms of service levels, performance, reliability and costs.The manager is also responsible for setting/coaching the team to realize the trivium cloud objectives.

Key responsibilities;

•     Setting up a global coe for cloud support and operations, with the relevant roles/responsibilities to guarantee seamless 24/7 operations in all timezones
•     Accountable for level 1, 2 and 3 support including vendor escalations.
•     Accountable for the design of our azure landing zone, the interconnectivity to/from and automation, applying innovative thinking and secure-by-design principles to continuously meet business demands.
•     Following our cloud strategy, actively engage in cloud migration projects from on-prem to cloud.
•     Accountable for ensuring the day-to-day operational delivery of the respective solutions, either through internal teams or by using strategic sourcing partners.
•     Hires, trains, assigns work, evaluates, and manages performance, determines compensation of staff in line with our strategic objectives and company policies.
•     Pro-actively manages all stakeholders.
•     Communicates timely and clearly on issues, incidents and progress in ongoing projects and agreed deliverables.
•     For all staff directly reporting to this position, develops strategic and operating plans, goals, objectives, priorities and procedures that are in alignment with the strategic goals and objectives of the department.
•     Working in collaboration with other it functions to ensure continued delivery against agreed slas
•     Plans and manages department level and capital budgets. Ensures expenditures are appropriate and within approved budget. Participates in financial planning and monitoring.
•     Work actively with peers to seek continuous improvement in the overall it performance.
•     Takes accountability for the performance of all suppliers, vendors and strategic partners within the cloud domain and actively manages the relationships.
•     Acts as management point of escalation and takes ownership to drive priority 1 incidents within it

What we offer;

•     Opportunity to influence and shape the trivum cloud strategy
•     Start-up mentality with over 100 years of experience.
•     A company where sustainability matters.
•     Global working environment.
•     Lean team with knowledgeable and supportive colleagues.
•     Room to be creative, try new things, and push the envelope.
•     Winning mentality

Requirements for the job;
Education & training:

•    a bachelor or masters degree, preferably in a quantitative discipline
•    knowledge of it frameworks like itil v3/v4, agile and project management methodologies
•     knowledge of security and compliance frameworks
•     good knowledge of it shared services models
•     knowledge of setting up and running a cloud coe, azure landingzone, azure stack hci
•     knowledge of ot related end user devices and security services in azure.
•     knowledge of automation in cloud environments, containerization, devops models

Experience:

•     a track record to design, implement and support cloud platforms and services and vendor relationships of large multi-million-euro contracts for at least 5 years in similar roles
•     knowledge and experience of managing it operations within a manufacturing environment.
•     A proven track record in continuous improvement of it services with clear business benefits
•     strong standardization, outsourcing and vendor management experience.
•     Demonstrated ability to inspire, develop, coach and mentor team members to achieve results.
•     Demonstrated ability to plan, coordinate and report against set service improvement and transition targets.
•     Experience in planning and execute technology projects and system implementation effectively in a manufacturing plant and offices.
•     Experience in testing/validation of new solutions, upgrades, patches in a global organization with a divers landscape.
•     Experienced working with it ticketing system such as servicenow or remedy

Competencies;

•     The ability to speak and write english on a professional level.
•     Excellent analytical, communication and negotiation skills
•     Ability to interact with business and it leaders and able to interact at all levels of organization.
•     Experience at managing global virtual teams from different cultural backgrounds.
•     Excellent judgment and creative problem-solving skills, including influencing, consulting, negotiation, and the agility to lead and drive complex and critical solutions while adapting to changing priorities.

BRINGING YOUR TRUE SELF TO WORK

To reach our goals, we know we need colleagues at all levels who are truly diverse in every way. That’s why we are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. Our customers come from a wide range of backgrounds, and so do our people and It’s business critical for us to ensure all our people have what they need to perform at their best and can be their true selves at work.

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