Role Description

The Regional IT Manager is the regional representative for all IT services as well as the first point of contact for any new local/regional business demand. The manager will lead a team of onsite technical IT engineers, with a focus on the operations and maintenance of local IT systems and OT interfaces. The manager will identify and pursue cost-savings as well as continuous improvement opportunities and work through the various global IT teams towards realization. The manager will coordinate closely with various global IT functions and other regional IT teams to identify, recommend, develop, implement, and support cost-effective technology solutions in line with the organization’s strategic vision.

The manager is also expected to participate in regional business steering board and is a member of the IT Infrastructure & Operations management team. He/She is expected to contribute in defining and implementing global IT policies, procedures, standards and best practices across the respective regional teams.

Scope: All Trivium sites in NL/UK.

Key Responsibilties

Specific responsibilities of the Regional IT Manager include, but are not limited to, the following:

• Manage key business & IT stakeholder demands– such as ITGC compliance, office move/development, new technology.
• IT run/operations cost controlling & optimization – regional IT budget ownership, planning and developing IT budgets for the management of local plants/offices, obtaining competitive prices from applicable suppliers, to ensure cost effectiveness.
• Manage the full employee lifecycle for the team, including performance management, goal setting, recruitment, onboarding, employee relations, and ensuring a positive and compliant work environment.
• People leader–mentoring, training and providing clear career and personal development path for the respective IT Support staff at all locations in scope.
• Support the smooth running of the IT operations in the manufacturing plant and offices in the region, including user support, IT systems, domain services, communications, and connectivity.
• Be a leader in crisis situations, which may involve complex technical hardware or software problems.
• Drive KPI based performance review on team performance in problem resolution and maintenance tasks to deliver best in class IT services.
• Planning and executing technology local projects and system implementations in an organized and effective manner. Establishing project scopes, goals, timelines, resources, and deliverables that support business goals and tracking projects progress.
• Working with IT staff on maintaining up-to-date documentation of IT infrastructure and equipment and proper asset and license management for all locations in the region.
• Recommending information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements.
• Actively supporting the implementation of new IT procedures in the plant/office and reviewing and enhancing existing procedures.
• Actively work with all other global Regions and global teams, promoting sharing of knowledge, best practices and solutions.

Key Qualifications

• Leadership Factors Core Values
• Strong technical fluency, ability to manage stakeholders
• Ability to lead, engage and motivate people in inspiring way
• Teamwork · Excellence · Passion · Communication
• Key Performance Indicators (KPIs) Key Business Contacts (internal and external)
• Business management satisfaction (NPS)
• Staff performance · IT Leadership team · Plantmanagers and Business Unit leads · IT team leads/managers · Regional/local suppliers

Education & Training:

• A bachelor or master’s degree, preferably in a quantitative discipline
• Knowledge of IT frameworks like ITIL v3/v4, Agile and project management methodologies
• Knowledge of Security and Compliance frameworks
• Good knowledge of IT Shared Services Models
• Broad knowledge of IT and IT concepts (networking, cloud, security, applications)

Experience:

• Minimum 5 years’ experience in similar country/regional IT management role
• Experience managing a large/remote/distributed IT regional support team.
• Experience in supporting and deploying centralized IT solutions at regional level
• Experience in planning and execute technology projects and system implementation effectively in a manufacturing plant and offices.
• Strong interpersonal skills and business apprehension and orientation
• Experience within the IT field with progressive leadership responsibilities
• Manage 3rd party IT service providers for the IT operations portfolio, working with outsourcing partners, external partners, consultants and vendors.
• Demonstrated ability to inspire, develop, coach and mentor team members to achieve results.
• Demonstrated ability to plan, coordinate and report against set service improvement and transition targets.
• Demonstrated ability to align with other IT management team stakeholders to ensure global infrastructure, security and application strategy are implemented in the region.
• A results-driven manager that is well-rounded in their knowledge of IT service delivery models (ITIL certification preferred)
• Experienced working with IT ticketing system such as ServiceNow or Remedy

Competencies:

• The ability to speak and write English/Dutch at a professional level
• Excellent analytical, communication and negotiation skills
• Ability to interact with Business and IT leaders and able to interact at all levels of organization.
• Experience at managing global virtual teams from different cultural backgrounds.
• Excellent judgment and creative problem-solving skills, including influencing, consulting, negotiation, and the agility to lead and drive complex and critical solutions while adapting to changing priorities.

What We Offer

• Start-up mentality with over 100 years of experience.
• A company where sustainability matters.
• Global working environment.
• Lean team with knowledgeable and supportive colleagues.
• Room to be creative, try new things, and push the envelope.
• Winning mentality

BRINGING YOUR TRUE SELF TO WORK
At Trivium, we believe that people perform at their best when they can bring their true selves to work. That’s why we hire diverse talent at every level and are proud to be an equal opportunity employer. We welcome colleagues of every background, identity and perspective, because our people like our customers come from all over the world. Creating an environment where everyone feels respected, supported and able to thrive isn’t just the right thing to do; it’s business critical. When our people belong, they deliver their best work, and together we achieve more.