Technical Customer Manager

Trivium Packaging is a global sustainability leader in metal packaging with more than 60 locations worldwide, nearly 8,000 employees, and an annual revenue of approximately €3.0 billion. Trivium serves a diverse range of customers in a variety of end markets such as food, seafood, pet food, nutrition, beauty and personal care, household care, and premium beverages.

Trivium wants to shape the industry and has embarked on an ambitious transformation journey. In the near term, focus is on building & upskilling the team, deciding where to play & how to win, and increasing financial performance by executing the Trivium Business System (commercial, operational, and supply chain excellence). Sustainability is embedded in our materials and in our actions. Trivium has ambitious sustainability targets and focuses exclusively on products that are infinitely recyclable. Our company sustainability journey has been awarded with a Platinum medal by EcoVadis, the world’s leading rating agent who allocated this award only to the top 1% of the >75000 companies reviewed. Sustainability is embedded in each and every function at Trivium, it‘s in our DNA. The global head office is at Amsterdam Airport; however, many people work in virtual teams from different countries. Our culture is results-driven, entrepreneurial, informal, and highly multicultural. Our people have a high degree of responsibility. 

Role Overview:

As a Customer Technical Manager, you play a pivotal role in ensuring customer satisfaction by managing the technical relationship with customers and aligning Trivium products with customer filling processes. You will be part of a team of 5 Customer Technical Managers and collaborate closely with quality teams across multiple production locations (Hoogeveen, Leeuwarden, Heerenveen, Weissenthurm, Hjørring), Sales Managers, and Customer Service Members. Your primary location will be Hoogeveen, with travel to other production sites and customer locations as needed.

Key Responsibilities:

- Handle customer complaints, coordinate with customers and internal TRV quality teams, and manage cross-functional resolution efforts.

- Ensure timely and high-quality communication with customers regarding complaints and technical inquiries.

- Act as the voice of the customer within the TRV organization, introducing customer insights (Voice of Customer) into development and improvement projects.

- Coordinate qualification of TRV products at customer sites and consult on filling process improvements.

- Match customer requirements to TRV specifications and secondary packaging solutions.

- Identify cost reduction opportunities and drive portfolio optimization.

- Coordinate customer audits at TRV plants and provide technical documentation.

- Answer customer questions on sustainability, regulations, and other technical topics.

- Gather market intelligence from customer interactions.

- Contribute to continuous improvement of quality and product development to enhance customer satisfaction.

Required Profile:

- HBO working and thinking level with 3-5 years of relevant experience in quality/technical service or commercial roles.

- Demonstrated experience in managing external customer relationships and coordinating work across multiple functions (sales, operations, quality, R&D).

- Strong communication skills—able to work effectively at different organizational levels and excel in both spoken and written English and Dutch 

- Service-oriented with strong analytical skills and knowledge of statistics.

- Skilled in root-cause problem solving and understanding cultural differences.

- Ability to build and maintain strong customer relationships and navigate complex stakeholder networks.

- Willingness and ability to travel 40-50% of the time across Europe.

Education & Training:

- BSc/MSc degree in a technical discipline (e.g., Food Technology or Process Technology)

- Extensive technical training in can-making technologies

- Understanding of key processes such as phase-in-phase-out, complaint handling, and qualifications

BRINGING YOUR TRUE SELF TO WORK

To reach our goals, we know we need colleagues at all levels who are truly diverse in every way. That’s why we are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. Our customers come from a wide range of backgrounds, and so do our people and It’s business critical for us to ensure all our people have what they need to perform at their best and can be their true selves at work.