Customer Service Manager, Southern Europe, Food & Seafood

Trivium Packaging is a global sustainability leader in metal packaging with more than 60 locations worldwide, nearly 8,000 employees, and an annual revenue of approximately €3.0 billion. Trivium serves a diverse range of customers in a variety of end markets such as food, seafood, pet food, nutrition, beauty and personal care, household care, and premium beverages.

Trivium wants to shape the industry and has embarked on an ambitious transformation journey. In the near term, focus is on building & upskilling the team, deciding where to play & how to win, and increasing financial performance by executing the Trivium Business System (commercial, operational, and supply chain excellence). Sustainability is embedded in our materials and in our actions. Trivium has ambitious sustainability targets and focuses exclusively on products that are infinitely recyclable. Our company sustainability journey has been awarded with a Platinum medal by EcoVadis, the world’s leading rating agent who allocated this award only to the top 1% of the >75000 companies reviewed. Sustainability is embedded in each and every function at Trivium, it‘s in our DNA. The global head office is at Amsterdam Airport; however, many people work in virtual teams from different countries. Our culture is results-driven, entrepreneurial, informal, and highly multicultural. Our people have a high degree of responsibility. 

Purpose of the role: 

The customer service manager is responsible for setting up and managing the Food-Seafood customer service team in France, Spain and Morocco. This role has a strong transformation component related to introducing role clarity, process standardization and improving the level of service to the customer.

Your responsibilities: 

• Lead the customer service team
• Accountable for key operational metrics such as order confirmation time, % of orders process first time right, etc
• Be the liaison between the customer service department and key other functions such as the sales team, BU demand planning, site planning,  logistics and finance
• Drive process excellence in the BU customer service organization, act as business representative in the Trivium customer service council
• Drive a culture of continuous improvement throughout the customer service organization
• Developing talent: invests time and resources into building the capabilities of team members; helps people define career goals and establish development plans to achieve them; gives people constructive, developmental feedback and advice 

This role will suit you if you have the following:

• Bachelor’s degree in Business Administration or equivalent
• Training in customer relationship management
• Fluent in French and English. Speaking Spanish is desirable.
• good knowledge of MS Office
• Knowledge of SAP Sales & Distribution and Materials Managements Modules required.
• At least 2-4 years’ experience in managing a customer service or sales support team in a B2B environment
• Strong knowledge of SAP or equivalent ERP system(s)
• Clear affinity with using software like CRM and MS Office
• Demonstrated ability to develop and work in a team culture with other internal departments including but not limited to R&D, Customer Service, and Supply Chain

The benefits you will enjoy:

• Flexibility and home office - here you can find real work life blend
• Working in a healthy organization with supportive atmosphere
• Team spirit for our goals and visions
• Individual people development programs
• Autonomy & accountability for areas of responsibility
• We take care of your growth you can always learn from our charismatic, professional leaders
• A company culture, where we are proud of each other, and where fun and the attitude of giving back to our environment are highly appreciated
• A community where you can freely share your own creative ideas and suggestions to create a better world

BRINGING YOUR TRUE SELF TO WORK

To reach our goals, we know we need colleagues at all levels who are truly diverse in every way. That’s why we are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. Our customers come from a wide range of backgrounds, and so do our people and It’s business critical for us to ensure all our people have what they need to perform at their best and can be their true selves at work.