Regional IT engineer

Trivium Packaging is a global sustainability leader in metal packaging with more than 60 locations worldwide, nearly 8,000 employees, and an annual revenue of approximately €3.0 billion. Trivium serves a diverse range of customers in a variety of end markets such as food, seafood, pet food, nutrition, beauty and personal care, household care, and premium beverages.

Trivium wants to shape the industry and has embarked on an ambitious transformation journey. In the near term, focus is on building & upskilling the team, deciding where to play & how to win, and increasing financial performance by executing the Trivium Business System (commercial, operational, and supply chain excellence). Sustainability is embedded in our materials and in our actions. Trivium has ambitious sustainability targets and focuses exclusively on products that are infinitely recyclable. Our company sustainability journey has been awarded with a Platinum medal by EcoVadis, the world’s leading rating agent who allocated this award only to the top 1% of the >75000 companies reviewed. Sustainability is embedded in each and every function at Trivium, it‘s in our DNA. The global head office is at Amsterdam Airport; however, many people work in virtual teams from different countries. Our culture is results-driven, entrepreneurial, informal, and highly multicultural. Our people have a high degree of responsibility. 

The regional IT engineer looks after all Trivium locations in his/her respective region. The Regional IT engineer is the first point of IT contact for all local User questions, both IT and OT related.
Primary tasks are to provide support, assist users, support business processes through IT and deliver IT  services in accordance with company policies and guidelines. The Regional IT engineer also works actively with central infrastructure, application and security teams as needed. Next to the regional responsibilities, the Senior Engineer will actively contribute to / advocate the Trivium Enterprise Architecture as well as Information security Principles. 

Key Responsibilities:

•    Responsible for providing first and second level support and continuous improvement of IT and OT services.
•    Provide general IT support and serve as a single point of contact for multiple locations and users.
•    Monitors and maintains computer systems.
•    Act as a key contributor to ensure successful deployment of onsite (IT) projects.
•    Troubleshoot problems and (as needed) coordinate/assist in remediative activities.
•    Act as IT keyperson for communication between the regional users/location and other IT functions.

Key Qualifications:
•    Good understanding of IT infrastructure technologies and principles (examples network topologies/technologies, Servers and applications)
•    Broad knowledge of supporting Microsoft and its interconnection products (Office 365, OneDrive, Win10, Win11, Active Directory, server 2012-2022, remote desktop, terminal server, virtualization).
•    Excellent knowledge in supporting hardware (laptops, desktops, mobile phone and printers).
•    Working knowledge of Active Directory and Entra-ID
•    Broad knowledge of technical best practices to plan and deploy new solutions.

What We Offer:
•    Start-up mentality with over 100 years of experience.
•    A company where sustainability matters.
•    Global working environment.
•    Lean team with knowledgeable and supportive colleagues.
•    Room to be creative, try new things, and push the envelope.
•    Winning mentality

Education & Training:
•    Advanced graduate degree and excellent academic record (e.g. Master) Relevant domain certifications
•    Educational background and experience in IT/OT, Security, and Solution Engineering in Enterprise environments
•    Strong English verbal and written presentation skills (add another language according to the country)
•    Strong skills in stakeholder management, influencing, and Communication
•    Requirements management and development
•    A valid driver's license and ability to travel to all sites within the region when required
 

Experience: 
•    3+ years of relevant industry experience with a focus in manufacturing environments and systems is preferred.
•    Experience working in an IT ticketing system such as ServiceNow is preferred.
•    Ability to work in a collaborative global team.
•    Natural problem solver with the ability to prioritize tasks under pressure.
 

Competencies:
•    Customer oriented
•    Disciplined with attention to detail
•    Self aware and able to learn
•    Communication skills
 

BRINGING YOUR TRUE SELF TO WORK

To reach our goals, we know we need colleagues at all levels who are truly diverse in every way. That’s why we are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. Our customers come from a wide range of backgrounds, and so do our people and It’s business critical for us to ensure all our people have what they need to perform at their best and can be their true selves at work.