Jr. Customer Service Representative

Trivium Packaging is a global sustainability leader in metal packaging with more than 60 locations worldwide, nearly 8,000 employees, and an annual revenue of approximately €3.0 billion. Trivium serves a diverse range of customers in a variety of end markets such as food, seafood, pet food, nutrition, beauty and personal care, household care, and premium beverages.

Trivium wants to shape the industry and has embarked on an ambitious transformation journey. In the near term, focus is on building & upskilling the team, deciding where to play & how to win, and increasing financial performance by executing the Trivium Business System (commercial, operational, and supply chain excellence). Sustainability is embedded in our materials and in our actions. Trivium has ambitious sustainability targets and focuses exclusively on products that are infinitely recyclable. Our company sustainability journey has been awarded with a Platinum medal by EcoVadis, the world’s leading rating agent who allocated this award only to the top 1% of the >75000 companies reviewed. Sustainability is embedded in each and every function at Trivium, it‘s in our DNA. The global head office is at Amsterdam Airport; however, many people work in virtual teams from different countries. Our culture is results-driven, entrepreneurial, informal, and highly multicultural. Our people have a high degree of responsibility. 

Role Description

· As a Junior Customer Service Representative, you will support the daily order-to-cash process and

assist in maintaining strong customer relationships. You’ll work closely with senior team members and

internal departments to ensure smooth operations and gain hands-on experience in customer service

and supply chain coordination.

Key Responsibilities

· Assist with order entry and updates in SAP under supervision

· Respond to basic customer inquiries regarding orders and deliveries

· Support the team in resolving delivery or invoice issues

· Help maintain accurate customer data and pricing records

· Collaborate with internal departments to ensure timely order fulfillment

· Learn and support demand forecasting activities

· Participating in the customer onboarding process by gathering necessary information

· Shadow senior staff in managing litho design coordination and invoicing

Key Qualifications

Education:

· Associate degree or equivalent; bachelor’s degree preferred

· Basic knowledge of business or technical fields is a plus

Languages:

· Proficient in English & Dutch (B2 or higher)

· German language skills are a bonus

Technical Skills:

· Familiarity with MS Office (Excel, Outlook, Word)

· Exposure to ERP systems like SAP is helpful but not required

· Willingness to learn CRM tools (e.g., Salesforce)

What We Offer

· Working in a healthy, world-class organization with a supportive atmosphere

· Supportive team culture and collaborative environment

· Training programs to build your skills and confidence

· Opportunities to grow into more Senior roles

· A healthy work-life balance and a respectful workplace

BRINGING YOUR TRUE SELF TO WORK

To reach our goals, we know we need colleagues at all levels who are truly diverse in every way. That’s why we are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. Our customers come from a wide range of backgrounds, and so do our people and It’s business critical for us to ensure all our people have what they need to perform at their best and can be their true selves at work.