IT - Regional Support Engineer

Job ID:  37962

Deventer, Overijssel, Netherlands

Contract Type:  Permanent
Location Type:  On-site
Talent Area:  IT

Trivium Packaging is a global sustainability leader in metal packaging with more than 60 locations worldwide, nearly 8,000 employees, and an annual revenue of approximately €3.0 billion. Trivium serves a diverse range of customers in a variety of end markets such as food, seafood, pet food, nutrition, beauty and personal care, household care, and premium beverages.

Trivium wants to shape the industry and has embarked on an ambitious transformation journey. In the near term, focus is on building & upskilling the team, deciding where to play & how to win, and increasing financial performance by executing the Trivium Business System (commercial, operational, and supply chain excellence). Sustainability is embedded in our materials and in our actions. Trivium has ambitious sustainability targets and focuses exclusively on products that are infinitely recyclable. Our company sustainability journey has been awarded with a Platinum medal by EcoVadis, the world’s leading rating agent who allocated this award only to the top 1% of the >75000 companies reviewed. Sustainability is embedded in each and every function at Trivium, it‘s in our DNA. The global head office is at Amsterdam Airport; however, many people work in virtual teams from different countries. Our culture is results-driven, entrepreneurial, informal, and highly multicultural. Our people have a high degree of responsibility. 


Job Title:               IT Regional Support Engineer
Location:               Deventer
Work location        Deventer Plant
Role:                     Permanent


Role Description:

The core responsibility of the Regional Support Engineer is to take care of the day-to-day operation, end users support, and maintenance of the regional Infrastructure devices and applications. The person is the key interface with the plant’s management and is responsible to ensure the IT solution deployed on location is relevant for the business, focusing on user experience while conforming to all central IT standards.

You will report to the IT Service Delivery Manager NL/UK.


Key Responsibilities:

•    Responsible for providing first and second level support and continuous improvement of IT and OT (Operational Technolog) services.
•    Provide general IT support and serve as a single point of contact for multiple locations and users.
•    Monitors and maintains computer systems.
•    Act as a key contributor to ensure successful deployment of onsite (IT) projects.
•    Trouble shoot problems and equipment repair and replacement.
•    Act as Local IT keyperson for communication between the production location and IT
•    Perform all other job duties as assigned.



•    3+ years of relevant industry experience with a focus in manufacturing environments and systems is preferred.
•    Experience working in an IT ticketing system such as ServiceNow or Remedy is preferred.
•    Ability to work in a collaborative global team.
•    Natural problem solver with the ability to prioritize tasks under pressure.




•    Good understanding and supporting of basic network topology, switching in warehouse/plant operating environment, access points, IP, and DNS routing.
•    Excellent knowledge in supporting Microsoft and its interconnection products (Office 365, OneDrive, Win10, Active Directory, server 2012-2019, remote desktop, terminal server, virtualization).
•    Excellent knowledge in supporting hardware (laptops, desktops, and printers).
•    Ability to administer and set up domains, group policy, and users in Active Directory.
•    Broad knowledge of technical best practices to plan and deploy new solutions.
•    Excellent written and verbal communication skills in Dutch (must have) and English 




•    Sound understanding of IT best practices and ability to learn.
•    Ability to work in an IT ticketing system such as ServiceNow or Remedy.
•    Approachable, friendly, and accountable, with a focus on business continuity and impact.
•    Ability to objectively analyze information and draw rational conclusions.
•    Thought leadership in day-to-day interactions.
•    Natural problem solver, flexible, and able to prioritize tasks under pressure.
•    Desire to grow and take on additional responsibilities.
•    Ability to work in a collaborative global team.
•    A valid driver's license and ability to travel to other NL (Netherlands) sites when required.


What We Offer:


This position will perform the majority of job duties onsite, where using a computer, software applications, telephone, printer, etc. are essential.


Your ideas will be heard:


Opportunity to work on projects that will define the future of Trivium
A company with a sustainability focus – our successes are good for the planet
Commitment to your professional development and growth
Competitive compensation and benefits

At Trivium, people are the driving force in our success by bringing expertise and talent to help us stand out, achieving excellence through their commitment and drive and maintaining a focus on continuous improvement in everything they do. Together, our goal is to be the number one choice for customers seeking sustainable metal packaging solutions.




To reach our goals, we know we need colleagues at all levels who are truly diverse in every way. That’s why we are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. Our customers come from a wide range of backgrounds, and so do our people and It’s business critical for us to ensure all our people have what they need to perform at their best and can be their true selves at work.